Earnest Payment

The earnest payment serves as a financial commitment from the customer, indicating serious intent to proceed with the business transaction. It helps mitigate the risks associated with reservations of time, resources, or production costs for the small business like ours.

How we came to request Earnest payment

We encounter several instances where customers request custom samples based on their designs, and after we create the goods, the customer becomes unresponsive, does not provide feedback, or expresses dissatisfaction, ultimately refusing to proceed with payment.

Our Current policy on Earnest payment

Currently, we request for a $100 earnest deposit to secure commitment. This deposit facilitates the procurement of raw materials, the finalization of pattern and design choices, the meticulous handcrafting of goods, and the subsequent shipment of the finished products. In the event of dissatisfaction or if no iteration is requested, any surplus amount remaining from the sample creation is promptly refunded to the customer.

How it works

We receive 100 USD as earnest payment

A typical example would be as follows

Sample charge = 40 USD.

Shipping = 40 USD

100 – 40 – 40 = 20.

20 USD will be refunded back if not decided to work further. If decided to work further, 20 USD will be on hold and will request another 80 USD if you need to make another sample.

Incase where the sample + shipping cost is higher than 100 USD, we will request additional amount before shipping them.

Kindly be advised that we haven’t yet requested the sample surcharge. However, we are considering implementing a sample surcharge at double the current rate in the near future.